FAQ


If you can’t find an answer to your question below feel free to contact us.


REGISTRATION


Do I need to register before placing an order?

Yes. Our registration process is fast, free, and will save you time for future purchases. Click here to register.


Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.


How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information. 


ORDERING


What kinds of payment methods do you accept?
We accept the following forms of payment: VisaMasterCard, Discover, American Express, PayPal.


Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order. But you can contact customer service to cancel your order before it's shipped.


Do you restock items that are sold out?
We restock most of sold out items, but to make sure, please contact our customer service to check availability.


ORDER STATUS


How do I check on the status of my order?
Make sure to have the order # and email address available. Confirmations are sent via email when your order has been received or your shipment has been processed, based on a valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. You may view the status of your order by logging into your account. Please allow a 24- to 48-hour time period for any order changes.


SHIPPING


What kinds of shipping options do you offer?
We offer a variety of shipping options and rates. See more detail on the Delivery page.


Which international countries do you ship to?
Unfortunately, we do not ship outside the U.S.


How do I track my package after it has been shipped?
As soon as your package is shipped you will receive an email notification confirming the shipment. The email will include your order’s tracking number and a website for you to track your package.


Can I change my shipping address?
Yes, it is ok to change the shipping address before you place your order. If you have placed your order, you may contact our customer service to change the address. But if the order has been shipped, I am sorry that I do not support changing the address information.


RETURN


What is our return policy?
Please check out our return & exchange page for more information.  


How soon will I receive a refund for my return? 
Please allow a 5-7 business day for your credit transactions.


Others


1. Are all the products you sell authentic? 
Yes. All the products we sell are authentic. Our head office is a wholesale supplier in Korea, all products are directly from the manufacturer.


2. Do you sell wholesale? 
Yes, we do sell wholesale, for more information please e-mail us at William.zheng@namibeauty.com.


3. Who do I contact for product information or questions? 
our customer services are happy to answer any questions you have and provide recommendations. You can contact them through E-mail and WeChat.


4. Do you take special orders? 
Yes, we take special orders. If you find that the product you want is not in stock, you can order it. But orders may require you to wait 5 to 20 days.
 
5. How is sales tax calculated? 
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. A 9.50% sales tax will be applied to all orders delivered to California shipping addresses. 


6. What do I do if I receive a Payment Processing Error? 
Our customer service can assist you with payment processing error, so please email us with any problems you may have encountered. Notes: Please make sure the billing address is entered exactly as it appears on your credit card statement.