Delivery Information


SHIPPING INFORMATION


Order Processing


we only process orders during business days, which is Monday - Friday (excluding holidays). It takes approximately 1 to 2 business days to process an order before it is shipped. During periods of higher demand, orders may take up to 5 additional business days to process before being shipped.
Note: Occasional delays in processing time or Cancellation of order may occur when an item purchased is on back order or it is out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.


Item Availability


we may cancel your order, or part of your order if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).
 
In the situation that part of your order is out of stock unless you choose “order” button and can wait for your items for 5 to 20 days, we will remove the out of stock item(s) from your order and will ship the remaining item(s). You will not be charged for out of stock items ordered and will be informed by an email notification.


Sales Tax


Applicable sales tax will be added to all purchases shipping to California and out-of-state.


Verification & Shipping


When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. If your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information.


Tracking Your Order


If you have a Nami account you can check the status of your order at any time.


SHIPPING METHODS


To ensure the best shopping experience, we use only UPS to deliver our packages so far.
Note: Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).


SHIPPING TIMING

 

*Delivery date may vary according to UPS; we do not control the package after it leaves our warehouse


SHIPPING FEE


USA Shipping (48 States) Fee Chart:

 

Total < $75

Total >= $75

Total >=88 lbs

UPS Ground

$9.99

FREE

FREE

UPS 2 Day Air

$29.99 (under 20 lbs)

$39.99 (under 20 lbs)

 unavailable

 

USA Shipping (Alaska, Hawaii, Puerto Rico) Fee Chart:

 

All order

 Total >=88 lbs

UPS 2 Day Air

$39.99 (under20 lbs)

unavailable

 

Canada: for the time being, we do not support all operations in Canada.


NOTE: Delivery times are estimated by USPS. It is not 100% guaranteed to arrive within the estimated time frame.


1.There is no fee to change your shipping address if you change your address during the shipping process. 
2. Do not change the delivery address in the order delivery process.
3. We cannot ship to P.O. Boxes or A.P.O. Box addresses. Orders will be canceled automatically without a valid street address.
4. Because the address fills in error, shipping company can't contact the consignee, the consignee refuses to collect the parcel, we will refund after receiving the returned package, and returned the parcel will not be back to mail, if the customer wants to mail, need new order under the site.